Packaging and Transportation:
Securely packaged to prevent damage during transportation.
Options for customized packaging to meet specific requirements.
FAQ:
Q1:What are Grand Metal products?
A1:Grand Metal main products include 200/300/400series stainless steel coils/ sheets/tiling trims/strips/circles with all different styles of etched, embossed, mirror polishing, brushed, and PVD color coating, etc.
Q2:How can you ensure the quality of your product?
A2:All products have to go through three checks in the whole manufacturing process, which include production, cutting, and packing.
Q3:What is your delivery time and supply ability?
The delivery time is normally within 15~20 working days and we can supply about 15,000 tons every month.
Q4:About the complaint, quality problem, after-sales service, etc, how do you handle it?
A4:We will have certain colleagues follow our orders accordingly. Each order is equipped with professional after-sales service. If any claim happened, we will take responsibility and compensate you as per the contract. To better serve our clients, we'll keep track of feedback on our products from clients and that's what makes us different from other suppliers. We're a customer care enterprise.
Q5:What is the MOQ?
A5:We don't have MOQ. We treat every order with heart. If you are scheduling to place a trial order, pls feel free to contact us and we can meet your requirements.
Q6:Can you provide OEM or ODM service?
A6:Yes, we have a strong developing team. The products can be made according to your request.
Q7:How to clean and maintain its surface?
A7:Use neutral cleanser and soft cotton cloth. Do not use acid cleanser and rough material.
